Gratte Brothers | Security Systems & Software is currently recruiting for a Helpdesk Administrator to join our Warrington team.
This presents an exciting opportunity to join a well-established, family-owned business committed to empowering its employees, supporting professional growth, and fostering a positive working environment for all.
About the Role:
The Helpdesk Administrator will proactively work within a Helpdesk Team of 7 to ensure the swift and efficient processing of customer requests for service and preventative maintenance, from receipt through to invoicing. The candidate will be responsible for answering and directing telephone calls, processing customer requests for site attendance, preparing estimates and quotations, and handling engineer timesheets and expenses. Additionally, the role includes updating customer portals with accurate call status, uploading invoices through customer portals, and ordering stock and managing supplier purchase orders. The position offers development opportunities over time while ensuring the smooth and efficient operation of the Helpdesk Team.
Experience & Skills:
- The ideal candidate will have 3 years’ relevant experience in a similar role.
- Essential experience & skills:
- Competent & confident with English and Maths.
- Confident and friendly telephone manner.
- Positive approach to tasks assigned to customers and team members.
- IT proficient with a working knowledge of office equipment (i.e. printers, etc.).
- Enthusiasm and a positive ‘can-do’ attitude
- Excellent time management skills and the ability to prioritise; punctual and reliable.
Company Benefits:
- Competitive salary and benefits package.
- Opportunity for career growth and development.
- Collaborative and supportive work environment.
- Training and cross-training opportunities.
- Contribution to a dynamic and growing company.
About Us:
Gratte Brothers Group consists of five operating companies: Gratte Brothers Ltd (aka Building Services & Engineering), Gratte Brothers Catering Equipment Ltd (aka Foodservice Solutions), Gratte Brothers Security Management (aka Security Systems & Software), Gratte Brothers Building Services Maintenance and Gratte Brothers Technical Services (aka Design & Coordination). Our Head Office is based in King’s Cross, London, with several further locations nationally, dedicated to specific functionalities. As a Group, we deliver a comprehensive range of building services with an impeccable reputation for quality. As we’ve grown over the past 75+ years, we’re proud to have remained a family-owned business, with the third generation of the family now at the helm. So, when you join Gratte Brothers you don’t just join a team, you join a family!
Before applying, please see the full job description below to find out more:
Helpdesk Administrator – Job Overview
For any further queries, please email recruitment@gratte.com (no agencies, please!). Gratte Brothers is an equal opportunities employer and welcomes applications from all qualified candidates.
