Gratte Brothers Building Services Maintenance (GBBSM) has an opportunity for a Helpdesk Coordinator to join the team based in King’s Cross, London.
Reporting to the Helpdesk Manager, the Helpdesk Coordinator position will support the day-to-day delivery of helpdesk services. The primary purpose of this role is to oversee the day-to-day operations of the helpdesk, acting as the first point of contact for customer inquiries and providing effective communication between customers, internal teams, and external suppliers or engineers. This includes logging and scheduling reactive call-outs, supporting both reactive and planned preventative maintenance (PPM) reporting, and assisting the PPM Coordinator as needed. Additionally, the role involves Riskwise reporting, ensuring timely updates on helpdesk queries, maintaining and improving helpdesk standards, and supporting the contract management team with operational tasks such as raising purchase orders and managing call-out activities.
About the Role:
The key responsibilities of the role include (but are not limited to):
• Reinforce standards for the helpdesk and seek opportunities to improve processes.
• Ensure helpdesk updates & queries are reported in a timely manner.
• Maintain good communication between supplier & customer.
• Support the contract management team with daily/ad-hoc tasks.
The successful candidate will possess 5 years’ experience in a similar role. You will be proactive, self-motivated and client focused. In addition, the right individual will have a basic understanding of contracts, be IT proficient and a confident communicator.
Does this sound like you? If yes, please apply via the button below – we’d love to hear from you.
Benefits:
• Competitive salary and benefits package.
• Opportunity for career growth and development.
• Collaborative and supportive work environment.
• Training and cross-training opportunities.
• Contribution to a dynamic and growing company.
About Us:
Gratte Brothers Group consists of five operating companies: Gratte Brothers Ltd (aka Building Services & Engineering), Gratte Brothers Catering Equipment Ltd (aka Foodservice Solutions), Gratte Brothers Security Management (aka Security Systems & Software), Gratte Brothers Building Services Maintenance and Gratte Brothers Technical Services (aka Design & Coordination). Our Head Office is based in King’s Cross, London, with several further locations nationally, dedicated to specific functionalities. As a Group, we deliver a comprehensive range of building services with an impeccable reputation for quality. As we’ve grown over the past 75+ years, we’re proud to have remained a family-owned business, with the third generation of the family now at the helm. So, when you join Gratte Brothers you don’t just join a team, you join a family!
Before applying, please see the full job description below to find out more:
Helpdesk Coordinator – Job Overview
For any further queries, please email recruitment@gratte.com (no agencies, please!).
Gratte Brothers is an equal opportunities employer and welcomes applications from all qualified candidates.
